Returns & Exchanges

At Compass Coffee, we want you to love every brew; if you are not entirely satisfied with your purchase, we offer a 30-day window for returns on equipment and a satisfaction guarantee on our roasted beans.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and the reason for your return to initiate the process.

• 2.
  Prepare Your Package

  For equipment and merchandise, ensure the item is in its original packaging; for coffee quality issues, please provide the batch number from the bag.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Replacement

  Once we receive your item, we will process your refund to the original payment method or ship out a fresh replacement within 3-5 business days.